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Frequently asked questions
General
Bulk and Corporate Orders
If your payment was debited but the order was not confirmed, it may be due to a temporary payment gateway issue and the transaction may have failed. In most cases, the amount is automatically refunded by your bank as per their processing timeline. If you do not receive the refund within the expected time, please contact your bank for an update. Our Customer Care team is always happy to assist and can provide any transaction details or support required to help you with the refund process.
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